Return & Exchange

Return & Exchange Policy

30-Day Return Window
Please contact us within 30 days after your order is delivered if you would like to request a return or exchange.

Return Eligibility
Items must be unused, unopened, unaltered, and returned in their original packaging. If your item arrived damaged, defective, or incorrect, please contact us with your order number and clear photos so we can review the issue.

How to Request a Return
Email contact@mail.cartnov.com before sending anything back. Include your name, order number, the reason for your request, and photos when applicable. Returns sent without prior authorization may not be accepted.

Return Shipping
For returns based on personal preference, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for items valued over $75. Please keep the tracking information until your return is completed.

Inspection and Refunds
After receiving and inspecting the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears.

Original shipping charges are non-refundable unless the refund results from an item that arrived damaged, defective, or incorrect.

Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect. Contact contact@mail.cartnov.com before returning the item so we can provide instructions.

Late or Missing Refunds
If an approved refund has not appeared after the stated processing period, please check with your bank or card provider first. If you still need assistance, contact us at contact@mail.cartnov.com.