Contact Us
Contact Us
We're here to help!
If you have questions about our products, orders, payments, shipping, tracking, returns, or refunds, please contact our customer service team using the information below.
Customer Service
Email: contact@mail.cartnov.com
Phone: +86 132 9732 6746
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (China Standard Time, UTC+8)
Email Support:
You can email us at any time. We aim to respond to all inquiries within one business day.
Order Support
If you are contacting us about an existing order, please include:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos or videos if your item is damaged, defective, or incorrect
This information will help us assist you more efficiently.
Business Information
Store Name: Cartnov
Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.
Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou
Guangdong, China
Important: This is our business address, not a return address. Please contact our customer service team before returning any items to obtain the correct return instructions and address.
Shipping and Returns
For information about shipping times, delivery, and order tracking, please refer to our Shipping Policy.
For returns, refunds, or replacements, please review our Return & Refund Policy or contact us directly.
Please do not send any returns to our business address without prior authorization.
Get in Touch
We are committed to providing helpful and responsive customer service.
Cartnov Customer Support
Email: contact@mail.cartnov.com
Phone: +86 132 9732 6746
Thank you for shopping with Cartnov!