Shipping Information

Shipping & Delivery

Order Updates
After placing your order, you will receive an order confirmation email. When your order ships, we will send a shipping confirmation with tracking information. Delivery updates may also be sent by email.

Tracking Your Order
Tracking information is normally available within 1–2 business days after shipment. You can track your package at https://www.17track.net/en.

Processing Time
Orders are normally processed within 1–3 business days before shipment.

Estimated Delivery Time
Standard delivery normally takes 7–12 business days after your order has shipped. Delivery times may vary by destination, carrier conditions, peak seasons, customs processing, or severe weather.

Shipping Rates
Standard Shipping: $5.99 per order.
Express Shipping: $11.99 where available.
Free Standard Shipping on orders over $59.90.
The available shipping methods and final shipping charge are shown at checkout before payment.

Delayed or Missing Packages
If your package has not arrived within 30 days after shipment, please contact us at contact@mail.cartnov.com with your order number. We will investigate with the carrier and provide an appropriate replacement or refund when eligible.